FAQ Topics: Complaints Process

Yes, you can follow up on the status of your complaint by contacting our team through the contact information provided on our website. For any

If you have difficulty obtaining all the necessary details, please still submit your complaint with whatever information you have. We will do our best to

Providing detailed information, such as the vehicle registration plate number, driver’s name or badge number, taxi plate number, and the name of the company, helps

You can contact the Enforcement Department via email at EnforcementOfficer@fife.gov.uk.

You can contact the Fife Council Licensing Team using the following details: Address: Licensing Team, Fife House, North Street, Glenrothes, KY7 5LT Phone: 03451 555

Yes, we recommend that you also report your complaint to the Fife Council Licensing Team and the Enforcement Department. This helps ensure that the matter

Once we receive your complaint, our team will investigate the matter thoroughly to ensure that the standards of the TRUSTEDTAXIS scheme are upheld.

To help us investigate your complaint effectively, please try to provide the following details: Vehicle registration plate number Driver’s name or badge number Taxi plate

If you have a complaint against a member of the TRUSTEDTAXIS scheme, please use our dedicated complaint form to submit your issue.