FAQ Topics: Secret Shopper and Social Insights Checks

The social insights checks include evaluating the taxi firm’s social media presence, website presence, and business listings. Part of these checks involves ensuring the firm

No, secret shoppers are managed by a third party company (Astro Panda Marketing). This ensures an unbiased assessment of all taxi firms applying to the

During the secret shopper phase, bookings are made over a span of 4 weeks, including a mixture of short and long journeys. The secret shopper