Taxi firms can apply to join the TRUSTEDTAXIS scheme. Each application undergoes a rigorous selection process, including social insights and secret shopper journeys to assess the firm’s service quality.

The sign-up fee is utilised in many ways, including:

• A percentage is allocated for the secret shopper phase and will eventually be returned to the taxi firm.
• A percentage is used for promotional materials, maintaining the website, lobbying Fife Council, engaging with St Andrews University, producing promotional flyers and posters for local display, and other media campaigns.

Yes, all taxi firms, whether affiliated or unaffiliated with St Andrews Taxis, must undergo the same rigorous checks to be part of the TRUSTEDTAXIS scheme.

Promotional activities include maintaining the TRUSTEDTAXIS website, lobbying Fife Council, engaging with St Andrews University, and producing promotional materials such as flyers and posters for local display, along with other media campaigns.

If you have a complaint against a member of the TRUSTEDTAXIS scheme, please use our dedicated complaint form to submit your issue.

To help us investigate your complaint effectively, please try to provide the following details:

• Vehicle registration plate number
• Driver’s name or badge number
• Taxi plate number
• Name of the taxi company

Once we receive your complaint, our team will investigate the matter thoroughly to ensure that the standards of the TRUSTEDTAXIS scheme are upheld.

Yes, we recommend that you also report your complaint to the Fife Council Licensing Team and the Enforcement Department. This helps ensure that the matter is addressed comprehensively.

You can contact the Fife Council Licensing Team using the following details:

• Address: Licensing Team, Fife House, North Street, Glenrothes, KY7 5LT
• Phone: 03451 555 555, Misc Licensing Ext – 442299
• Email: misc.licensing@fife.gov.uk

You can contact the Enforcement Department via email at EnforcementOfficer@fife.gov.uk.

Providing detailed information, such as the vehicle registration plate number, driver’s name or badge number, taxi plate number, and the name of the company, helps us and the relevant authorities investigate the complaint more effectively and take appropriate action.

If you have difficulty obtaining all the necessary details, please still submit your complaint with whatever information you have. We will do our best to investigate the issue with the provided information.

Yes, you can follow up on the status of your complaint by contacting our team through the contact information provided on our website.

For any further questions or assistance, please contact our TRUSTEDTAXIS support team.

The TRUSTEDTAXIS scheme is a program designed to ensure passengers receive reliable and professional taxi services by partnering with only the best taxi firms.

St Andrews Taxis set up the TRUSTEDTAXIS scheme to ensure transparency and uphold high service standards in the local taxi industry.

The TRUSTEDTAXIS scheme was established due to increasing instances of bad practices in St Andrews, such as rogue firms attempting to pass themselves off as reputable companies, overcharging customers, and the presence of unlicensed drivers.

The cost is dependent on fleet size and will be P.O.A.

Approved taxi firms receive a unique QR code for each vehicle they register. This QR code links to the company’s listing on the TRUSTEDTAXIS website, providing passengers with verification of their membership.

Yes, there is an additional charge of £25 per vehicle for the unique TRUSTEDTAXIS QR code which is placed in the interior of the vehicle.

Passengers can scan the unique QR code provided to each TRUSTEDTAXIS-approved vehicle to confirm the firm’s membership in the scheme, ensuring they are using a reputable and trustworthy service.

During the secret shopper phase, bookings are made over a span of 4 weeks, including a mixture of short and long journeys. The secret shopper assesses the driver on speed, helpfulness, friendliness, professionalism, and adherence to the metered rate according to Fife Council regulations.

No, secret shoppers are managed by a third party company (Astro Panda Marketing). This ensures an unbiased assessment of all taxi firms applying to the TRUSTEDTAXIS scheme.

The social insights checks include evaluating the taxi firm’s social media presence, website presence, and business listings. Part of these checks involves ensuring the firm is not attempting to pass itself off as other companies, buying fake ratings, or having too many low ratings.

The TRUSTEDTAXIS scheme includes stringent checks, including secret shopper assessments and social insights, to ensure that only reputable and trustworthy taxi firms are approved. This helps to prevent overcharging and fraudulent practices.

The TRUSTEDTAXIS scheme’s rigorous selection process includes verifying the licensing and credentials of all drivers to ensure that only licensed drivers are part of the scheme.

All TRUSTEDTAXIS-approved firms are continuously promoted alongside their counterparts and are actively displayed on the TRUSTEDTAXIS website and affiliated platforms.

By implementing third-party secret shopper assessments, comprehensive social insights checks, and providing passengers with a verifiable QR code, the TRUSTEDTAXIS scheme promotes transparency and trust in the local taxi industry.

For further details about the TRUSTEDTAXIS scheme, including the application process and promotional activities, please contact the TRUSTEDTAXIS team through their contact page.